Introduction

McDermaid Restoration & Remodeling (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use our services.

Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, request an estimate, or use our services, we may collect:

Name
Email address
Phone number
Mailing address
Property address
Project details and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

IP address
Browser type and version
Operating system
Pages visited and time spent
Referring website

How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our services
To communicate with you about your project
To respond to your inquiries and requests
To send you updates and promotional materials (with your consent)
To improve our website and services
To comply with legal obligations

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure server infrastructure
Encrypted connections (HTTPS) and encrypted session data
Restricted access to personal information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business.
Legal Requirements: We may disclose information when required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Service providers we use may include Google (AI search answers, web fonts), Mailchimp (newsletter), Postmark (email delivery), Stripe (payments) and Intuit QuickBooks (invoicing). Text messaging is not currently in use.

AI Chat Assistant

The chat assistant on our website is automated. Questions you type into it are sent to Google's Gemini service to generate an answer, and Google may use them to improve its products. Please don't include personal details such as your name, address or phone number in the chat; to discuss your project, call or email us instead.

Content Loaded From Other Providers

Some parts of our website are delivered by outside providers. When your browser loads one of these resources, that provider receives your IP address and browser details (such as browser type and version and the page that asked for it), as with any request your browser makes to a website.

OpenStreetMap (tile.openstreetmap.org): serves the map images on our contact, about and estimate pages.
Google Fonts (fonts.googleapis.com and fonts.gstatic.com): serves the typefaces on the client portal and partner portal pages.
Bunny Fonts (fonts.bunny.net): serves the typeface on our staff administration pages.
Stripe (js.stripe.com, api.stripe.com and hooks.stripe.com): serves the card payment form on the client portal payment page when online payment is offered.

How Long We Keep Information

We keep inquiry and project records for as long as needed for the project, warranty and legal/tax obligations.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain exceptions.
Opt-Out: You may opt out of receiving promotional communications from us.

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies needed for it to work, such as session and security cookies. Cookies are small text files stored on your device. We do not use advertising or analytics cookies.

We count visits from our social links by campaign, without cookies or personal data. The counts are aggregate totals per day: the campaign named in the link, the page it opened and how many visits it brought. We don’t store your IP address, browser or device details with them. If you request an estimate during that visit, we note the campaign name with your request. To do that we keep it in the session cookie our website already uses for security, and we add no new cookie.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly without cookies.

Do Not Track

We do not use analytics or advertising trackers, and no third party collects information about your activity across other sites through our website, so we treat all visitors the same regardless of browser Do Not Track signals.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

McDermaid Restoration & Remodeling 2025 E Bayshore Rd
Palo Alto, CA 94303 Phone: (650) 961-7415 Email: office@mcdermaidrestoration.com

Privacy Policy